We use cookies to provide secure checkout, improve your shopping experience, and analyze site traffic. You can accept all cookies or only the essential ones. https://senseng-apparel.com/pages/cookie-policy
Home > Contact Us

Contact Us

Contact Us

We're happy to assist with sizing, certifications, or anything else. Just reach out.



How to reach us, and what to include

Email is the fastest route for all three. Send the details listed below and we can usually answer in one reply instead of three.

Support hours

When we reply

  • Customer support email service@senseng.net
  • Business hours Monday – Friday, 9:00 AM – 5:00 PM (GMT+8 / China Standard Time)
  • Response time We strive to reply to all pre-sales and post-sales inquiries as quickly as possible, usually within 24 business hours.
Sizing & care

Before you order

Unsure about the perfect fit for your little one? We are happy to help! You can email us at service@senseng.net with your baby's age, height, and weight, and our support team will provide tailored size recommendations.

If you have questions regarding the washing, care, or natural dye characteristics of our apparel, please feel free to reach out before or after placing your order.

Gift orders

Gift cards & direct delivery

Handwritten Gift Cards: gifting to a loved one? You can leave your customized gift message in the "Special Instructions" box at checkout, and our team will prepare a beautifully handwritten gift card for your package.

Direct Recipient Delivery & Special Requests: if you need us to ship directly to the gift recipient without pricing invoices, or if you have any other custom requests, please contact us immediately after ordering at service@senseng.net with your Order ID.

Company & Contact

  • 📧
  • 📞
    Phone
    +852 2875 7803
  • 📍
    Address
    Unit 10, 15/F, Wayson Commercial Building,
    28 Connaught Road West, Hong Kong
  • 🆔
    Hong Kong Register No.
    1019668

Email us with any product questions, sizing advice, or certification inquiries. We reply Mon–Fri.

Senseng Apparel

Quick help

Where can I see your certificates?

See our Certifications page for all our product certifications and quality standards.

How do returns work?

Check our Refund Policy for detailed information. Please include your order number to speed up the process.

Wholesale / B2B

Email us with your company name, website, and target order quantities for wholesale pricing.

Care for plant-dyed items

Wash cold with similar colors; gentle cycle recommended. Avoid chlorine bleach; shade dry. Slight tone variations are normal with natural dyes.