Refund Policy

Refund Policy

90-Day Hassle-Free Returns
We offer a 90-day refund window from the date you receive your order. We want you and your little one to be completely satisfied with your SENSENG purchase.

Eligibility for Returns

To be eligible for a return, please ensure:

• Items are unused, unworn, unwashed, and in their original condition.

• Items are returned with all original tags and packaging intact.

Non-Returnable Items

• Final-sale items (clearly marked on the product page).

• Gift cards.

• Personal care items (for hygiene reasons).

How to Start a Return

1. Contact us at service@senseng.net with your order number and reason for return.

2. Our team will provide detailed return instructions and the appropriate return address.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• If approved: Your refund will be processed automatically to your original payment method within a few business days.

Exchanges

If you need a different size or a different style, please contact us first. Exchanges are subject to inventory availability.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with photos of the issue. We will prioritize a replacement or full refund at no cost to you.

Customer Remorse Returns

For returns due to personal preference (e.g., change of mind on color or size), the return shipping cost is the customer’s responsibility.

EU 14-Day Cooling-off Period

In addition to our 90-day policy, customers in the European Union have a statutory right to cancel or return orders within 14 days for any reason and without justification.

• The item must be in the same condition as received: unworn, unused, with tags, and in original packaging.

• Return shipping fees for elective cancellations are the customer’s responsibility.
  
  

Effective Date: October 30, 2023

Last Updated: September 14, 2025