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Refund policy
Refund policy
We value your shopping experience and are pleased to offer the following return and exchange policy if you are not satisfied with our products:
Quality issues:
If you receive a product with any quality issues, please contact us within 7 days of receiving the item and provide photos or videos as proof. We will provide free return and exchange services and cover all related costs.
Size or color issues:
1. If the size or color of the product you receive does not match your order, please contact us within 7 days of receiving the item, and we will provide return and exchange services and cover related costs.
2. If you are not satisfied with the color and size, please contact us within 7 days of receiving the item, and we will provide return and exchange services, but the related costs will be borne by the customer.
Non-receipt of product:
If you have not received our product, please contact us. If the non-receipt is confirmed, we will provide free refund or re-delivery services.
Other reasons:
If you are not satisfied with our products for other reasons, please contact us within 7 days of receiving the item, and we will do our best to resolve the issue, but the customer will be responsible for the related return and exchange costs.
Gifts and discounted products are not eligible for return.
Please note that returned items must be in their original condition and completeness, unused and unwashed, with all labels, tags, and packaging intact. If any damage or usage marks are found, we reserve the right to refuse returns or exchanges.
Contact information:
[email protected]
Quality issues:
If you receive a product with any quality issues, please contact us within 7 days of receiving the item and provide photos or videos as proof. We will provide free return and exchange services and cover all related costs.
Size or color issues:
1. If the size or color of the product you receive does not match your order, please contact us within 7 days of receiving the item, and we will provide return and exchange services and cover related costs.
2. If you are not satisfied with the color and size, please contact us within 7 days of receiving the item, and we will provide return and exchange services, but the related costs will be borne by the customer.
Non-receipt of product:
If you have not received our product, please contact us. If the non-receipt is confirmed, we will provide free refund or re-delivery services.
Other reasons:
If you are not satisfied with our products for other reasons, please contact us within 7 days of receiving the item, and we will do our best to resolve the issue, but the customer will be responsible for the related return and exchange costs.
Gifts and discounted products are not eligible for return.
Please note that returned items must be in their original condition and completeness, unused and unwashed, with all labels, tags, and packaging intact. If any damage or usage marks are found, we reserve the right to refuse returns or exchanges.
Contact information:
[email protected]
