Privacy policy

Introduction

This Privacy Policy explains how Senseng (“we”, “us”, “our”) collects, uses, and protects your personal information when you use senseng-apparel.com (the “Site”). This policy does not affect your statutory rights.

Information We Collect

• Personal details: name, email, phone number, shipping/billing address.
• Payment details: processed securely by third-party providers (e.g., PayPal, Stripe). We do not store full credit card numbers.
• Technical data: cookies, IP address, browsing behavior, device information.

How We Use Your Information

• To process and deliver your orders.
• To provide customer support.
• To improve our Site and services.
• To comply with legal obligations.

Legal Bases (GDPR)

We process your data based on:

• Your consent (e.g., marketing emails).
• Contract performance (to fulfill your order).
• Legal obligations (e.g., tax, fraud prevention).
• Legitimate interests (improving services, ensuring security).

Sharing of Data

We do not sell your personal data. We may share it with:

• Service providers (shipping, payment, IT support).
• Authorities if required by law.

Data Retention

We keep your data only as long as necessary for the purposes stated or as required by law.

Your Rights (GDPR & CCPA)

• Access, correct, or delete your personal data.
• Withdraw consent at any time (for marketing).
• Object to processing or request restriction.
• Request data portability (GDPR).
• Opt out of “sale” of data (CCPA).

To exercise your rights, contact us at service@senseng.net.

Security

We use SSL encryption and industry safeguards to protect your personal information.

International Transfers

Your data may be processed outside your country of residence. We ensure adequate protection is in place (e.g., standard contractual clauses).

Children

Our Site is not intended for children under 16 (or the minimum age required by local law). We do not knowingly collect data from minors.

Updates

This Policy may be updated. Any changes will be posted with a revised “Effective Date”.

Contact Information (Data Controller)

Senseng Apparel
Unit 10, 15th Floor, Wayson Commercial Building,
28 Connaught Road West, Hong Kong
Email: service@senseng.net

Effective Date: October 30, 2023
Last updated: September 14, 2025