How much does shipping cost?

We offer free standard shipping on orders over $80. If your order is less than $80, Shipping costs $8 will be calculated at checkout.

3-business day shipping is available for orders within the contiguous Hong Kong. For other regions, it will take 5-15 business days to ship.

When will my order be processed?

Please note that all processing times are estimates and may be subject to change.

Most Senseng clothing and accessory orders typically ship within 1-2 business days (excluding weekends and holidays) after an order has been placed.

During times of high order volume, fulfillment time may be extended.

If an order includes a personalized item, please be aware personalization extends standard shipping + fulfillment by 7-10 business days.

What carriers do you use?

We currently ship Senseng orders with DHL. The shipping method and carrier will be determined by Senseng based on the order contents and shipping address.

How long does shipping take?

For destinations within Hong Kong, Senseng product orders typically take 3 business days to be delivered after the order has been shipped. This excludes weekends and holidays. Packages are shipped after they have been fulfilled.

Occasional carrier delays may occur and are out of our control. Senseng does not guarantee shipping or delivery dates.

Where can I track my order?

You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up 10 business days for your package to scan in transit.

What if the package says delivered but I didn't receive it?

If you did not receive your package, please confirm the shipping address and check other possible locations around the delivery area where the package could've been dropped or received by someone else.

Packages are sometimes prematurely marked as delivered by carriers. We ask that you wait 5 business days after the package is marked as delivered. If the package doesn't arrive after 5 business days, please reach out to our customer service team([email protected])no later than 7 days after delivery and we will find a solution.