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Shipping & Delivery
Shipping & Delivery
Effective Date: October 30, 2023
Last updated: September 14, 2025
Processing Time
Orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays).
Delivery Times
- Standard shipping: 3–15 business days, depending on destination.
- Express shipping: may be available upon request. Please email service@senseng.net before placing your order.
Questions about U.S. delivery, duties, and babywear safety standards? Read our U.S. baby clothing safety guide →
Out of Stock Items
If an item in your order becomes temporarily out of stock due to high demand, our support team will email to you within 24 hours. You can choose to wait for restock, exchange for an alternative style, or receive an immediate full refund for the affected item.
Pre-orders
Estimated dispatch dates are clearly displayed on pre-order product pages. If your cart includes both in-stock and pre-order items, orders are typically held until all items are ready for a unified shipment.
Partial Shipments
If you need in-stock items right away, you may request a split shipment at checkout or by contacting our support team. We will ship the available baby apparel immediately and dispatch the remaining items as soon as they arrive, at no additional shipping cost.
Shipping Costs
We offer free standard shipping to most supported countries and regions.
Duties, taxes, and import fees set by destination customs are the buyer’s responsibility unless otherwise required by law.
For U.S. customers: U.S. orders are duty-paid (duties and taxes included), so you shouldn’t be charged import fees upon delivery. Learn more →
Customs Clearance Delays
International parcels may occasionally undergo routine customs inspections. If your package remains held at customs for over 5 business days, please contact us. We will actively coordinate with the local carrier and provide required commercial invoices to expedite release.
Tracking
A tracking number will be emailed once your order has shipped.
Risk of Loss
Responsibility transfers to the buyer once the package is delivered by the carrier. We are not responsible for delays or losses caused by customs clearance, natural disasters, or courier disruptions.
International Orders
Customs inspections may cause delays beyond our control. Please ensure your delivery address is accurate and accessible.
Lost Packages
If tracking shows no updates for 10 consecutive business days or the carrier confirms the package as lost, we will launch an expedited investigation and issue a brand-new replacement free of charge or a full refund within 48 hours.
Damaged Packages
If your order arrives with severe packaging damage affecting the items, please take photos within 48 hours of receipt and contact service@senseng.net. We will arrange an immediate replacement or refund after verification.
Shipping Restrictions (Unsupported Destinations)
If your country/region is unsupported, checkout will display: “The delivery service is not supported in your location.”
Expand each region below for details:
Europe
Aland Islands, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Estonia, Faroe Islands, Gibraltar, Guernsey, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Syrian Arab Republic, The Republic of Croatia, Ukraine, Vatican City State.
North America & Caribbean
Anguilla, Antigua and Barbuda, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Curaçao, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Puerto Rico, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, The Commonwealth of Dominica, The Dominican Republic, Trinidad and Tobago, Turks and Caicos Islands, US Virgin Islands.
South America
Argentina, Aruba, Bahamas, Bolivia, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Sint Maarten, Suriname, Uruguay, Venezuela. Antarctica: Bouvet Island, French Southern Territories, Heard Island and Mcdonald Islands, South Georgia and The South Sandwich Islands.
Africa
Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Cote D'ivoire, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, State of Libya, Sudan, Swaziland, Tanzania, Tanzania, Togo, ristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe.
Middle East
Iran, Iraq, Israel, Jordan, Lebanon, Oman, Yemen.
Asia-Pacific & Oceania
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Democratic People's Republic of Korea, East Timor, Georgia, India, Kazakhstan, Kyrgyzstan, Laos, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Socialist Republic of Vietnam, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, American Samoa, Christmas Island, Cocos Islands, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn Islands, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Islands, Vanuatu, Wallis and Futuna Islands, Western Samoa.
Duties & Taxes (Duty-Paid Delivery)
For orders shipped to the United States, United Kingdom, Australia, and Canada, we offer duty-paid delivery. Where applicable, import duties and taxes are included, and you should not be asked to pay additional charges at delivery.
If a carrier requests a payment on delivery, please contact us before paying so we can help resolve it.
This list may be updated periodically according to logistics and regulatory changes.
Need Help?
If you have questions about shipping or delivery, please contact us at service@senseng.net.
